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Personnal data and cookies

Personal data protection and cookies

Welcome to the website http://www.ecosolutions.total.com (the “Website"). By connecting to the Website, you acknowledge that you have read, understood and accepted this Personal Data Protection Policy without limitation or reservation along with our General Terms and Conditions of Use. Please note that other general terms and conditions and personal data protection policies apply to other websites of the Total group. It is recommended that you read them carefully.

This Policy is intended to inform you of the rights and freedoms that you can exercise with regard to our use of your personal data. It also describes the measures implemented to protect them.

The compagny publishing the Website (referred to herein as the "Data controller") is responsible for processing personal data concerning the management of the Website. Said processing is implemented in accordance with applicable laws.


1. Purpose of processing, legal basis, the period of storage and types of data collected

When you visit the website, you may need to provide us with a number of items of personal data, such as your first name, surname and email, in order to use the services available. 

The data controller processes your personal data for the purposes of providing the services and for its legitimate interest.

In our online forms, the mandatory fields are marked with an asterisk. If you do not provide answers to the mandatary questions, we will not be able to provide you with the service(s) requested.

Your personal data will not be processed subsequently in a way that is incompatible with the purposes described above orbelow the collections forms. Your data is kept for a maximum of 12 months.


2. Recipients of data

Your personal data may be communicated to one or more of the data controller's departments or to Total Group companies and one or more partners, independent distributors or subcontractors.

 Furthermore, if you submit a comment intended to be posted online, we may publish some of your personal data on the Website. Given the characteristics of the Internet, i.e., free capture of broadcast information and the difficulty, or even the impossibility, of monitoring usage by third parties, we inform you that you can stop such distribution by contacting us, as indicated in article 5 below. The Data Controller transfers personal data in accordance with applicable laws.


3. Data transfers

Any transfer of data to a country outside the European Economic Area shall be carried out in accordance with the applicable regulations and in such a way as to protect your data appropriately. 

For the purposes of the services provided on this website, your data, such as your first name and surname, may be transferred to the following recipients (Total Group Companies) located outside the European Union.

For this reason, the Total Group has adopted “Binding Corporate Rules” (BCR) governing intra-Group transfers of personal data originating in the European Economic Area.

For data transfers not covered by the BCR, to countries outside the European Economic Area, other measures to ensure adequate protection are taken.

If you would like more information about our BCR, please click here. For more information about the other measures taken to ensure adequate protection, please write to the contact address mentioned below


4. Data security and confidentiality

The data controller takes appropriate steps to preserve the security and confidentiality of your personal data, including to prevent them from being distorted, damaged or disclosed to unauthorized third parties.


5. Cookie management

5.1 Principle

A cookie is a file which enables a website to save information relating to your computer’s browsing of the website (e.g. number of visits, number of pages viewed, etc.), to make your visits to the website smoother.

You can at any time delete the cookies stored on your computer, object to the storage of new cookies and receive a notification before new cookies are stored by changing your browser settings using the instructions below (“Types of cookies, cookies and statistics, and settings”).

Please note that if you remove a cookie or object to the storage of cookies on your device, you may not be able to use some of the website's services.


5.2 Types of cookies, cookies and statistics and settings

The cookies that may be stored on your server when you browse the website are cookies which are intended solely to enable or facilitate electronic communication or which are strictly necessary to provide the service you are requesting (language cookies, login cookies, etc.), or statistics cookies or other cookies in accordance with the conditions below.

When cookies require your agreement before they can be saved, we ask you for this agreement via the "find out more" link displayed on the first page of the website that you land on, in which it is made clear that by continuing to browse the website you accept these cookies.


5.2.1 Which cookies are installed?


  • Cookies issued by the data controller




Site (has_js)

Contains information about the browser session and gives the user access to the website

Deleted at the end of the session

Site (cookie_agreed)

Registers the user's choice regarding cookies

13 months


Drupal cookie configuration (language redirection)

7 days


Drupal cookie configuration

1 year


Drupal cookie configuration

1 year


Allows knowledge of what services were rejected/accepted by the user

1 year


Registers the user's choice on the Find My Product webform

1 year


Cookie created by "Smile" to retain the user's choice on cookies within the GDPR scope

1 year 1 day


  • Cookies issued by third parties





Cookie offered by ShareThis to activate content sharing

9 months


Allows displaying of offers adapted to the interests of the user on the Internet (doubleclick.net)

1 year 1 month


Allows displaying of offers adapted to the interests of the user on the Internet (doubleclick.net)

6 months


Allows displaying of offers adapted to the interests of the user on the Internet (doubleclick.net)

6 months


Used by Tealium

1 year


  • Statistics cookies

Cookie editor




Cookie used by Google Universal Analytics, allowing user identification through a unique ID generated randomly

1 year


Cookie used by Google Universal Analytics, allowing user identification through a unique ID generated randomly

24 hours


Cookie used by AT Internet (Analytics) containing a technical value linked to the identified visitors management. Used by XITI

6 months


Cookie used by AT Internet (Analytics) containing a textual ID linked to the identified visitor. Used by XITI

6 months


Cookie used by AT Internet (Analytics) containing a technical value linked to the identified visitors management. Used by XITI.

6 months


Cookie used by Google Analytics to identify a visitor

2 years


Cookie used by Google Analytics to identify the entry point of a visitor on the website, the device, the campaign (if configured through a tracker or AdWords) and the search request

6 months


Cookie used by AT Internet (Analytics) to identify the website visitors in first-party cookie (P.S : this cookie is not calling a domain name different from the website). Used by XITI

1 year 1 day


Cookie used by Dynatrace (Analytics) containing the session ID (performance tracking)

1 minute


Cookie used by Dynatrace (Analytics) containing the session ID (performance tracking)

1 minute


Cookie used by Dynatrace (Analytics) to identify the ideal location to measure performance (performance tracking)

1 minute


Cookie used by Dynatrace (Analytics) like intermediate stocking to follow the user's actions (performance tracking)

1 minute


Cookie used by Dynatrace (Analytics) to identify the visitor (performance tracking)

1 minute


Cookie used by Dynatrace (Analytics) to identify the end of the user's session (performance tracking)

1 minute


Cookie used by AT Internet (Analytics) to collect the numsites (unique site IDs) seen by the visitor and to stock the visitor ID. Used by XITI

6 months


Statistics Cookies are used to measure the number of visits, the number of pages viewed, users' activity on the website and how often they return. The statistics tool used generated a cookie with a unique identifier, which is stored for no longer than 13 months.

Your IP address is also collected in order to determine the town/city from where you are accessing the website. This is immediately anonymised after use so that you cannot be identified as a natural person. The statistic data on website are collected by the provider Google Analytics and subsequently transferred to the data controller in an aggregated and anonymous form in a web interface to which it alone has access.

The data collected are not transferred to third parties or used for other purposes. You can block those cookies at any time by opting out as described above by clicking the link.


5.2.2. How do you delete cookies, receive notification of their storage or change your browser settings ?

  • How can you delete cookies already stored on your computer?
    • On your  workstation
    • On the C:\ drive, select the Windows folder
    • Open the “Temporary Internet Files” folder
    • Select all files (CTL A)
    • Choose the “delete” option


  • How do you change browser settings to reject or be informed of the storage of cookies?
    • In Internet Explorer 5 (Microsoft) browser: select “Tools”, and then “Internet Options”. Click on the “Security” tab, then “Customise level”, and scroll down to the "Cookies" section. Next to "Allow cookies that are stored on your computer", select "Ask" to be notified or "Disable" to decline all cookies.
    • In Internet Explorer 6, 7 or 8 (Microsoft) browser: Select “Tools”, “Internet Options”, “Privacy”, then the level you wish to apply.
    • In Firefox browser: Click on “Tools” and select “Options”. In the “Privacy and Security” tab, untick “Accept cookies from websites”.
    • In Google Chrome browser: Click on “Customise and Control Google Chrome”, select “Settings”. Under “Privacy and Security”, click on “Content Settings”, and  enable “Block third-party cookies".

6. Your rights / Contact

In accordance with current regulations, you have the right to access, correct, delete and object to the use of your personal data. You also have a right to object to the use of your personal data for marketing purposes under the applicable regulations. You can ask for your personal data to be sent to you and have the right to give instructions for the use of your personal data after your death. You can exercise your rights and ask us about the processing of your personal data. Please use the contact form to make tour request or send it to the following address:


Department of External Communication

2 Place Jean Millier - La Défense 6

92400 COURBEVOIE, France 


Finally, you can lodge a complaint with the authority responsible (CNIL) for compliance with personal data protection obligations.